Welcome to the ILUKA website!
What Personal Information do we collect and how do we use it?
During the course of your use of the Website and Services, we may request certain Personal Information to enhance your use of the Website and Services. Services may include sending periodic digital newsletters, fulfilling customer orders, providing customer support, and enabling participation in blogs within the Website. "Personal Information" is any information which identifies an individual, such as your email address if subscribing to the newsletter. Where a Service requires payment, we store your full name and billing information. However we use PayPal, a third party payment processor, so we do not store your credit card or banking information.
We may also collect other data (including by use of “cookies”) that does not identify you personally, such as your operating system, browser and your activity on the Website. We use this data to enhance your user experience, to improve our Services generally and to analyse and understand how our Website and Services are used.
We will not send you unsolicited electronic messages, except for the purposes of completing a commercial transaction. If you provide us with consent to communicate with you through electronic media, we will only send you information directly related to your interest in ILUKA and your use of the Website and/or the Services.
Who do we share your Personal Information with?
We will not sell your Personal Information and we will only pass on any of your Personal Information to our partners or contractors if required to supply Services on our behalf as set out above.
What rights do you have?
The right of access
You have the right to access the Personal Information we hold about you in order to verify what we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information.
The right to rectification
You have the right to have inaccurate Personal Information rectified. We provide mechanisms to update, correct, delete or add to your Personal Information as appropriate. Having accurate Personal Information about you enables us to give you the best possible service.
The right to erasure
You have the right to be forgotten and have your Personal Information erased.
How long do we retain Personal Information?